Types of Delhi Jal Board complaints
- Delhi Jal Board - Leakage of water
- Delhi Jal Board - Sewer Line Block
- Delhi Jal Board - Water Leakage
- Delhi Jal Board - Dirty water, not supply of fresh water
- Delhi Jal Board - Damaged pipe line
- Delhi Jal Board - Open Flow of Sewage
- Delhi Jal Board - Damaged Pipe Line
- Delhi Jal Board - Stinking Water
- Delhi Jal Board - Dirty, smelly water like sewer water
- Delhi Jal Board - Water not provided but water line is available
AnyOne Can Register Their Complaints or any Greviances Through SMS
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| To register your complaints through SMS, send your Grievance to 53030 |
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| Complaint Codes | Type of Complaints |
| DJB (space) L | Water Leakage |
| DJB (space) W | Water Not Available |
| DJB (space) T | Water Tank Required |
| DJB (space) C | Water Contamination |
| DJB (space) R | Rain Water Problem |
| DJB (space) MT | Meter Problem |
| DJB (space) B | Sewer Blocakge |
| DJB (space) BL | Billing Problem |
| DJB (space) M | Missing Manhole Cover |
| DJB (space) GP | Others |
To Make the System More Effective and Consumer Friendly , the Following Guidelines Should be Followed:-
| Types of Complaints/Grievances | Actions Taken |
| 1. | Billing |
| i. | Wrong Caterization. | - On the spot |
| ii. | Waiver of surcharge due to non-receipt of bill before due date. | - After verification |
| iii. | Billing on Average Consumption. | - On the spot |
| iv. | Fixed Service Charge as per built up area. | - Reasons to be verified. |
| v. | Inflated bill. | - On the spot |
| vi. | Wrong Meter Reading . | - On the spot |
| vii. | Reflecting arrear in subsequent bill for which payment already made. | - After verification |
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| 2. | Replacement of defective water meters. |
| -To be monitored on regular basis. |
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| 3. | Others |
| a. | Charging wrong rate of development charges | - On the spot. |
| b. | Delay in sanction of New Water Connection. | -Reasons to be verified |
| c. | Running of unauthorized water connection. | - To be checked immediately and if necessary FIR may be lodged. |
| d. | Delay in boring permission. | - To be checked immediately and if necessary FIR may be lodged. |
| e. | Non –disconnection of water connection even after request | - On the spot. |
| f. | Cost of water for construction. | - On the spot. |
| g. | Imposing wrong penalty of unauthorized boring. | - On the spot. |
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